Terms of Service

01Introduction

These Terms of Service (the Terms) govern your access to and use of the Niralabs Customer Intelligence service operated by Nexaworks LLC d/b/a Nira Labs.

The Niralabs marketing website is located at niralabs.ai and the application is located at app.niralabs.ai. Niralabs helps small businesses monitor reviews across Google, Yelp, TripAdvisor and other public platforms, draft replies in their brand voice, and surface what customers want fixed.

By accessing or using the service, you agree to these Terms and to the Privacy Policy referenced here. If you do not agree, do not use the service.

02Eligibility and account registration

The service is intended for businesses and their authorized representatives. By using the service, you represent that you are at least 18 years old and that you have legal authority to bind the business you represent to these Terms.

You must provide accurate, current, and complete information during registration and keep that information up to date. You are responsible for keeping your account credentials secure, and you must notify us promptly at legal@niralabs.ai of any suspected unauthorized access to your account.

One account is intended per business location, unless the Scale tier or a separate written agreement authorizes additional locations or seats.

03Subscriptions, billing, and renewals

Subscription tiers, current prices, and included features are listed at niralabs.ai and within the application. The tier you select determines the platforms monitored, refresh cadence, and other entitlements.

Billing is handled by Stripe. Subscriptions renew automatically each month using the payment method on file until you cancel. We may change prices for future billing periods with at least 30 days notice provided by email or in-product notice. Continued use of the service after a price change effective date constitutes acceptance of the new price.

Failed payments may result in suspension or termination of access consistent with Section 12 (Term and termination). You are responsible for keeping your payment method current.

04Cancellation and refunds

You may cancel at any time through the billing page in the application or by emailing legal@niralabs.ai from the address on file with your account. Cancellation takes effect at the end of the current billing period, and the service remains active until that date.

We do not offer refunds for partial billing periods or for unused portions of a subscription. After cancellation, your data is retained and then deleted consistent with the retention windows described in the Privacy Policy.

05Acceptable use

You agree not to:

• Use the service for any illegal activity or in a way that violates the rights of others.
• Send unsolicited communications, spam, or harassment through the service.
• Connect or manage business listings you do not own or are not authorized to manage.
• Reverse engineer, decompile, copy, or create derivative works from the service or its underlying software, except to the extent permitted by applicable law.
• Interfere with the service, attempt to bypass rate limits, security controls, or access controls, or probe for vulnerabilities.
• Introduce malware, viruses, or other harmful code.
• Impersonate any person or business.
• Misrepresent AI-generated content as human-written where disclosure is required by applicable law.

06AI-generated outputs

Nira uses artificial intelligence to draft suggested replies to customer reviews, generate insights, and produce other outputs. These outputs are produced by automated systems and may contain errors, omissions, or inaccuracies.

You are responsible for reviewing every AI-generated reply or output before publishing or acting on it. The service does not automatically post replies to public review platforms without your review and authorization.

Once you publish content using the service, including any AI-generated reply, you are responsible for that content under your business identity. Niralabs is not responsible for content you publish to third-party platforms.

07Your data and content

You retain ownership of your business data, customer reviews you upload, brand guidelines, knowledge base content, and other content you provide through the service (Your Content). You grant Niralabs a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely to operate and improve the service for you.

We process Your Content consistent with the Privacy Policy. Retention windows, sub-processor information, and your data rights are described there.

08Our intellectual property

Niralabs owns and retains all rights, title, and interest in the service, including the software, machine learning models, dashboards, brand, marks, logos, and content we create or license. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the service during your subscription, for your internal business purposes only.

Any feedback, suggestions, or ideas you provide about the service may be used by Niralabs to improve the product without obligation of compensation or attribution to you.

09Third-party platforms and connected accounts

The service connects to third-party platforms such as Google, Yelp, TripAdvisor, and others. You represent and warrant that you own or are authorized to manage each business and platform account you connect to the service.

You are responsible for compliance with the terms of service of each platform you connect. We do not control and are not responsible for the availability, accuracy, or content of any third-party platform. Third-party platforms may change their terms, APIs, or data availability at any time, which may affect the service.

Where you authorize the service to post replies on your behalf, you authorize Niralabs to use the OAuth credentials you provide for that purpose and only for that purpose.

10Disclaimers and limitation of liability

Disclaimer of warranties

The service is provided on an as-is and as-available basis. To the maximum extent permitted by law, Niralabs disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation. Niralabs does not warrant that the service will be error-free or that AI-generated outputs will be accurate or fit for any particular purpose.

Limitation of liability

To the maximum extent permitted by law, Niralabs will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, or business interruption, arising from or related to these Terms or the service. Niralabs' total aggregate liability for any claim arising from or related to these Terms or the service is limited to the total fees you paid Niralabs in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In those jurisdictions, portions of this section may not apply to you, and our liability is limited to the greatest extent permitted by law.

11Indemnification

You agree to defend, indemnify, and hold harmless Niralabs and its officers, directors, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to: (a) Your Content, (b) your use of the service, (c) your violation of these Terms, (d) your violation of any third-party platform terms, or (e) your violation of applicable law.

12Term and termination

These Terms remain in effect while you have an active subscription. Either party may terminate for cause if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice describing the breach.

Niralabs may suspend or terminate access immediately for payment failure, suspected fraud, security incidents, violation of the Acceptable use section, or where required by law.

Upon termination, your right to use the service ends. We retain and delete Your Content consistent with the retention windows in the Privacy Policy. Sections that by their nature should survive termination will survive, including Our intellectual property, Disclaimers and limitation of liability, Indemnification, and Governing law and dispute resolution.

13Governing law and dispute resolution

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Binding arbitration

Any dispute, claim, or controversy arising from or related to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Texas, in English, by a single arbitrator. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Carve-outs. Either party may bring an individual claim in small claims court if it qualifies under that court's rules. Either party may also seek injunctive or other equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual property rights, or for unauthorized access to the service.

Class action waiver and jury waiver

The parties agree that all claims must be brought in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The parties waive any right to a jury trial.

Opt-out. You may opt out of the arbitration and class-waiver provisions in this Section 13 by sending written notice to legal@niralabs.ai within 30 days of first accepting these Terms. The notice must include your name, the email address on your account, and a clear statement that you are opting out. Opting out does not affect any other provision of these Terms.

14General provisions

15Contact us

For legal questions, service of process, or notices under these Terms: